Laptop Repair / Laptop Free diagnostics

We offer free diagnostics for your laptop. Most companies will charge a flat fee or an hourly rate to just tell you what is wrong with your laptop. Pell Technology does this free of charge. After you set up the repair for your laptop(s), we will immediately quote you a price to repair your laptop without even looking at it. About 90% of the time, we will receive your laptop, repair it for the quoted rate, and return it back to you within the quoted turn-around time. Making it hassle free for YOU. In some cases laptops require extensive repair or multiple repairs that involve expensive parts. More often than not, due to our component level motherboard repair (link), we are able to avoid these expenses. In some cases however, we can not. If for some reason your repair falls in this category, we will immediately contact you and tell you the exact problem you have, and how much it will cost to repair. This is our FREE DIAGNOSTICS, we will also accept your laptop without a quote, and do a free diagnostic of the complete machine, and let you know where to go from there.

DC Jack Repair

LCD Backlight Repair

Some problems we are confident we can repair, and offer 100% yield. Please call us or email to set up your laptop(s) for repair now.

To find out more about the repair process and our warranties, please click here.

To receive a quote for your laptop(s) repair, please fill out the provided request form.

If you've already received a repair ticket via email or fax, please click on the following link to print out a Repair Form.

Shipping

Pell Technology ships all laptops and laptop parts via USPS Priority Mail. Customer is responsible for cost of shipping and handling. Alternative shipping arrangements must be made prior to invoice payment. If there are any questions regarding shipment, please email Customer Support at support@pelltechnology.com

Returns & Exchanges

Pell Technology prides itself in customer satifaction. If there is a problem with your order, please notify us by email immediately so that we may work with you to arrange a return, replacement, refund, or credit. Full refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 10 days; otherwise a 25% restocking fee may be charged for returning within 30 days.Non-DOA items or items ordered in error are not accepted for returns. Credit card and ebay orders will be credited, and check payments will receive a refund check by mail.

If you're exchanging an item because of a mistake on the part of Pell Technology or issues of quality, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via USPS Priority Mail once we receive our product back.

Before we can accept a return we must verify the issue. Upon verification of the issue, an RMA form will be submitted, which must be filled out in detail and shipped back with the return.

Please click on the following link to print out a Return Merchandise Authorization form.

Please allow 10 to 12 business days for receipt and processing of your return.